Acute Care Transport Coordinator

Emory Healthcare • Atlanta, GA

352d

About The Position

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide comprehensive health benefits that start day 1, student loan repayment assistance & reimbursement programs, family-focused benefits, wellness incentives, ongoing mentorship, development, and leadership programs, and more.

Requirements

• High school diploma or equivalent required; Associate or bachelor's degree in emergency medical services (EMS), or a related field is preferred.
• Previous experience in EMS, patient transport, or healthcare coordination required.
• Experience with emergency dispatch systems and logistics management preferred.
• NREMT Emergency Medical Technician Certification preferred; Georgia EMT License preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and make critical decisions in a fast-paced environment.
• Proficiency in using dispatch software, scheduling tools, and Microsoft Office Suite.

Nice To Haves

• Experience with emergency dispatch systems and logistics management preferred.
• NREMT Emergency Medical Technician Certification preferred.
• Georgia EMT License preferred.

Responsibilities

• Coordinate with capacity command center teams, EMS teams, healthcare providers, and other stakeholders to manage transport requests.
• Prioritize urgent cases and optimize resource utilization for patient transport.
• Receive, assess, and prioritize incoming transport requests from hospitals and other medical facilities.
• Dispatch ambulances and other transport vehicles based on the urgency of the request, patient condition, and availability of resources.
• Maintain accurate records of all transport requests, transport, and transport system status.
• Act as a liaison between EMS teams, capacity command center teams, healthcare providers, patients, and their families.
• Provide real-time updates to relevant stakeholders on the status of transport requests.
• Monitor and manage the availability of ambulances, transport vehicles, and EMS personnel.
• Optimize scheduling to ensure maximum efficiency and minimize response times.
• Assist in the allocation of specialized transport resources for critical or high-risk patients.
• Ensure that all transport operations adhere to local, state, and federal regulations and organizational protocols.
• Participate in continuous quality improvement initiatives to enhance the safety and effectiveness of transport services.
• Maintain detailed and accurate records of all transport activities, including patient information, transport routes, and any incidents that occur during transport.
• Prepare and submit regular reports on transport operations, performance metrics, and any identified areas for improvement.
• Assist in the analysis of transport data to identify trends, challenges, and opportunities for optimization.
• Work closely with capacity command center staff, EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers.
• Collaborate with other departments, including logistics and administration, to support overall operational efficiency.
• Participate in team meetings, training sessions, and emergency preparedness drills.

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees