Ad Operations Manager - Hybrid

Epsilon - Northbrook, IL

Full-time - Mid Level

Hybrid - Northbrook, IL

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Operations Manager plays a crucial role in overseeing the implementation and management of advertising campaigns. This hybrid position requires collaboration with the retailer team to ensure successful campaign launches and performance tracking. The role involves campaign setup, execution, monitoring, and reporting, making it essential for meeting brand goals and KPIs.

Responsibilities

• Partner with the Account Management team to gather necessary campaign details for accurate and timely launches.
• Handle and oversee campaign setup, implementation, and trafficking within the Epsilon platform.
• Provide confirmation of campaign launches to the Account Management teams and supply proof of launch via campaign screenshots.
• Monitor campaign performance and delivery, escalating potential issues and optimizing campaigns to meet performance goals.
• Generate and validate campaign reports for correctness before handing off to respective teams for client delivery.
• Oversee the billing and invoicing process to ensure accuracy, confirming details with the Account Management team.

Requirements

• 3-5 years of Ad Operations experience.
• Experience with campaign management in a fast-paced environment.
• Willingness to quickly learn new tools and programs.
• Ability to work in a team environment as well as individually.
• Strong written and verbal communication skills with all levels of internal stakeholders and external client partners.
• Data-driven and analytical with a strong attention to detail and process.
• Efficient time management and organizational skills.

Nice-to-haves

• Experience with ecommerce media and search platforms.
• Working knowledge of retail, ecommerce, and digital industry.
• Bachelor's Degree in related fields (Advertising, Marketing, Communications, etc.).

Benefits

• Competitive pay
• Comprehensive health coverage
• Endless opportunities to advance your career