Ad Operations Manager - Hybrid

Epsilon - Oak Brook, IL

Full-time - Mid Level

Hybrid - Oak Brook, IL

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Operations Manager is a pivotal role within the team, responsible for the implementation and oversight of advertising campaign launches. This hybrid position requires a minimum of three days per week in the office and involves close collaboration with the retailer team to ensure that all campaigns are launched successfully and that performance goals are met. The role encompasses various aspects of campaign management, including setup, trafficking, execution, and ongoing management throughout the campaign lifecycle. In this position, you will partner with the Account Management team to gather the necessary campaign details for accurate and timely launches. This includes discussing and tracking the brand's goals and key performance indicators (KPIs). You will handle and oversee the campaign setup, implementation, and trafficking within the Epsilon platform. Once campaigns are launched, you will provide confirmation to the Account Management teams and supply proof of launch through campaign screenshots. Monitoring campaign performance and delivery is a critical aspect of this role. You will work closely with the Account Management teams to ensure the successful delivery of all campaigns, routinely monitoring performance and addressing any potential delivery issues. Additionally, you will optimize campaigns to meet performance goals. Upon completion of campaigns, you will generate reports from the platform, validate their correctness, and hand them off to the respective teams for client delivery. Another key responsibility is overseeing the billing and invoicing process to ensure accuracy. You will confirm billing details with the Account Management team and review final delivery reports before invoices are sent to brands. As a trusted source of data, insight, and context regarding Epsilon campaigns, your role is integral to the success of the advertising initiatives.

Responsibilities

• Partner with the Account Management team to gather necessary campaign details for accurate and timely launches.
• Handle and oversee campaign setup, implementation, and trafficking within the Epsilon platform.
• Provide confirmation to the Account Management teams once campaigns are launched and supply proof of launch via campaign screenshots.
• Monitor campaign performance and delivery, escalating potential delivery issues and optimizing campaigns to meet performance goals.
• Generate campaign reports from the platform upon completion and validate for correctness before handing off to respective teams.
• Oversee the billing and invoicing process to ensure billing accuracy, confirming details with the Account Management team and reviewing invoices before sending to brands.
• Act as a trusted source of data, insight, and context regarding Epsilon campaigns.

Requirements

• 3-5 years of Ad Operations experience.
• Experience with campaign management in a fast-paced environment.
• Willingness to quickly learn new tools and programs.
• Ability to work in a team environment as well as individually.
• Strong written and verbal communication skills with all levels of internal stakeholders and external client partners.
• Data-driven and analytical with a strong attention to detail and process.
• Proven thought leader in strategic planning and operational efficiencies.
• Efficient time management and organizational skills, able to sustain timeline management and campaign deliverables.

Nice-to-haves

• Experience with ecommerce media and search platforms and/or the ability and willingness to learn quickly.
• Working knowledge of retail, ecommerce, and digital industry.
• Bachelor's Degree in related fields (Advertising, Marketing, Communications, etc.)

Benefits

• Competitive pay
• Comprehensive health coverage
• Endless opportunities to advance your career