Ad Product Quality Analyst II

About the position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. We are looking for a monetization-focused Product Quality Analyst to join our Customer Operations organization. As a member of the Ad Product Quality team, you will be responsible for growing Snapchat’s advertising business by identifying opportunities to improve the quality of our current or future monetization product offerings. You will serve as the voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to cross-functional partners across Engineering, Product, Sales, and Support teams.

Responsibilities

• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform.
• Support key advertising partners with overcoming technical challenges faced when onboarding, activating, or delivering ROI on the platform.
• Write technical product and process documentation, organize training sessions, and design workflows that prepare internal teams for new product rollouts.
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets.
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize items with Product and Engineering teams.
• Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them.
• Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products.

Requirements

• Proven experience working with Mobile Measurement Partners (MMPs); deep industry knowledge of attribution modeling for mobile app install advertising.
• Strong analytical skills, with demonstrable experience working with large data sets to solve business problems, and providing practical business insights via data visualization software (Looker, Tableau, etc.).
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.).
• Excellent verbal and written communication skills, with high attention to detail.
• Demonstrated leadership experience in a team environment.
• Proven project management skills; identifying problems areas, designing solutions, and driving them to completion.

Nice-to-haves

• Advanced Javascript/HTML5/CSS3/Python skills for troubleshooting complex issues with advertiser integrations with our platform.
• Advanced understanding of APIs and server integrations.
• Mastery of tracking pixels and third-party measurement of digital advertising campaigns.

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success