ADA Assessment Program Manager

$84,640 - $105,800/Yr

Merchant Marketing Group - Austin, TX

Full-time - Mid Level

Austin, TX

Transit and Ground Passenger Transportation

About the position

The Program Manager at MTM Transit is responsible for overseeing the day-to-day operations of the ADA Paratransit Eligibility Center. This role involves ensuring the effective delivery of ADA Paratransit Eligibility services in compliance with both MTM and client requirements. The Program Manager acts as a liaison between MTM and the client, ensuring contract compliance and high-quality customer service while managing a team that conducts assessments to determine eligibility for services.

Responsibilities

• Provide leadership and management of direct and non-direct reports including the Assessment team members and support staff.
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner.
• Understand and interpret all aspects of the contracted program and serve as the team's Subject Matter Expert, both locally and externally.
• Maintain working knowledge and abilities of MTM and Client software.
• Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting.
• Review service delivery to ensure that the most appropriate and effective abilities assessments are performed.
• Respond to any ADA eligibility complaints and properly document response.
• Act as a mentor to new employees and assist with the development of team members.
• Conduct education training for employees regarding new and ongoing processes and procedures.
• Work with support staff to ensure program effectiveness.
• Evaluate assessments and determinations with the assessment staff to ensure accurate results.
• Determine what functional assessments the applicant will be required to undergo.
• Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information.
• Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA).
• Build rapport and communicate with family and natural support network of the applicant.
• Submit accurate, required reports in a timely manner.
• Maintain a positive attitude when interacting with support staff, applicants and their caregivers.
• Conduct one-on-one in-person interviews to assess mobility capabilities as needed.
• Conduct physical and/or cognitive functional assessments as needed.
• Responsible for building required documents and work plans as needed.

Requirements

• CPR and First Aid Certification.
• Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business, Occupational Therapy, Physical Therapy or a related field.
• Must be a licensed occupational or physical therapist with work experience related to evaluation and assessment of functional abilities including motor, cognitive, visual perception, communication, and psychosocial skills and abilities.
• 3+ years of professional experience working with individuals with disabilities.
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities.
• Experience conducting information-gathering or functional interviews and/or assessments.

Nice-to-haves

• Familiarity with the assessment process and making final determinations for eligibility.
• Minimum of 5 years' experience post licensure preferred.

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities