Goodwill - Rochester, NY
posted about 2 months ago
Full-time - Entry Level
Rochester, NY
Social Assistance
About the position
The ADC Donor Greeter at Goodwill of the Finger Lakes is responsible for managing donation center operations, providing excellent customer service, and ensuring a clean and safe work environment. This role involves accepting donations, sorting and packaging merchandise, and assisting with sales as needed.
Responsibilities
- Assist customers in bringing donations inside.
- Ensure accurate donation log reporting.
- Record donations using daily tracking methods.
- Sort donations into proper equipment for processing and transportation.
- Properly label all equipment.
- Assist in loading and unloading merchandise and equipment onto/off trucks as needed.
- Ensure safety procedures are followed during packing and movement of equipment.
- Maintain a friendly, helpful attitude toward customers.
- Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
- Address customer concerns in a courteous and respectful manner, seeking supervisor assistance when necessary.
- Maintain the interior and exterior of the store in a neat, clean, organized manner.
- Act as a positive team member by sharing ideas or concerns with coworkers and management.
- Sort, test, and clean items for quality and processing.
- Ensure accurate payment collection if necessary.
- Perform other duties as assigned by supervisor.
Requirements
- High school diploma or GED preferred.
- Previous retail experience preferred.
- Ability to read and understand documents such as receipts, time cards, and policy manuals.
- Ability to write routine reports.
- Ability to communicate effectively with other employees and customers.
- General math skills required.
