ADC Donor Greeter

Goodwill

Full-time - Entry Level

Social Assistance

About the position

The ADC Donor Greeter at Goodwill of the Finger Lakes is responsible for managing donation center operations, providing excellent customer service, and ensuring a clean and safe work environment. This role involves accepting and sorting donations, maintaining accurate records, and assisting with merchandise handling and sales as needed.

Responsibilities

• Assist customers in bringing donations inside.
• Ensure accurate donation log reporting.
• Record donations using daily tracking methods.
• Sort donations into proper equipment for processing and transportation.
• Properly label all equipment.
• Assist in loading and unloading merchandise and equipment onto/off trucks as needed.
• Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward customers.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
• Address customer concerns in a courteous and respectful manner, seeking supervisor assistance when necessary.
• Maintain the interior and exterior of the store in a neat, clean, organized manner.
• Act as a positive team member by sharing ideas or concerns with coworkers and management.
• Sort, test, and clean items for quality and processing.
• Ensure accurate payment collection if necessary.
• Perform other duties as assigned by supervisor.

Requirements

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Ability to read and understand documents such as receipts and policy manuals.
• Ability to write routine reports and communicate effectively with customers and employees.
• General math skills required.