ADC Engineer II, AI/ML ADC

$105,200 - $188,200/Yr

Amazon - Aurora, CO

Full-time - Mid Level

Aurora, CO

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The AI/ML Amazon Dedicated Cloud (ADC) team is at the forefront of delivering cutting-edge artificial intelligence and machine learning solutions to our customers in isolated, air-gapped cloud environments. We are dedicated to pushing the boundaries of what is possible in this rapidly evolving field, leveraging the power of cloud computing and the latest advancements in AI/ML technologies. With a focus on expanding AI/ML services across air-gapped cloud regions, driving automation investments, and delivering open-source solutions, we are at the forefront of innovation. Our team is committed to enabling customers to harness the full potential of AI/ML technologies, empowering them to achieve their objectives with greater efficiency, collaboration, and service utilization. A successful ADC Engineer II joining the team will work closely with Amazon's largest and most demanding government customers to address their specific needs across a full suite of AWS AI/ML services in air-gapped cloud environments. They will dive deeply into technical issues and work diligently to improve the customer experience. The ideal candidate will be great fun to work with, embodying our company credo of "Work hard. Have fun. Make history". They will have strong Linux & Networking Fundamentals, with deep experience working with Linux in a large scale, distributed environment. The candidate will understand networking technology and how servers and networks inter-relate, regularly participating in deep-dive troubleshooting and conducting technical post-mortem discussions to identify the root cause of complex issues. The ideal candidate will love using technology to solve difficult technical problems related to AI/ML service builds and operations in air-gapped cloud environments. They will have a solid understanding of systems design, operations, automation, and process improvement, and will strive to build and deploy solutions across ADC partitions and regions, improving and streamlining processes to allow for work on a massive scale. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph, and opt into a commensurate clearance for each government agency for which they perform AWS work.

Responsibilities

• Support service builds and operations primarily in ADC partitions and regions.
• Solve difficult technical problems, seeking direction as needed when implementation is not defined.
• Understand the architectures, interactions, and dependencies for the services supported and serve as an ADC point of contact for a subset of these services.
• Create documentation, wikis, runbooks, and processes related to ADC operations and review others' work in this area.
• Identify when ADC implementations lack high availability, performance, security, maintainability, etc., and investigate systemic patterns, determining short-term mitigations.
• Diagnose, root-cause, and resolve difficult ADC-specific issues, leveraging knowledge of ADC architectural differences.
• Follow ADC policies for information handling, access controls, compliance, etc., and help educate others on the importance of these requirements.
• Communicate clearly with customers and partner teams, fostering constructive dialogue and seeking professional resolutions aligned to ADC needs.
• Influence and contribute to technical project definition, scoping, and prioritization discussions related to services in ADC partitions.
• Participate in mentoring efforts for other ADC Engineers on the team.

Requirements

• 3+ years of systems administration experience (Linux/Windows).
• Experience working with scripting languages.
• Excellent communication skills and the ability to work well in a team.
• In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• Experience creating and improving documentation, runbooks, automation for ops.
• Familiarity with ADC security policies, information handling, and compliance standards.
• Background mentoring/training other engineers on technical topics.
• Expertise in one or more AWS service areas (e.g. AI/ML, databases, containers etc.).
• Proficiency in scripting/coding for automation and operational tasks.

Benefits

• Flexible working hours to promote work-life balance.
• Mentorship and career growth opportunities.
• Diversity and inclusion initiatives and employee-led affinity groups.