ADM - General Manager

Atlantic Aviation - El Paso, TX

Full-time - Senior

El Paso, TX

51-100 employees

Support Activities for Transportation

About the position

The General Manager at Atlantic Aviation is responsible for overseeing the operations of a Fixed Base Operation (FBO) facility, ensuring customer satisfaction, safety, and financial performance. This role involves managing a cross-functional team, compliance with regulations, and developing new business opportunities while maintaining existing relationships. The position requires a strong focus on leadership, operational excellence, and ethical behavior in a dynamic aviation environment.

Responsibilities

• Maximize customer satisfaction while ensuring the safe delivery of Atlantic Aviation's products and services.
• Lead and develop employees to perform to the highest of standards.
• Manage a cross-functional team that includes operations, customer service, sales, and local accounting.
• Motivate each department to outperform their respective targets and benchmarks.
• Ensure compliance with all rules, regulations, and policies as issued by local, state, and federal authorities.
• Oversee all business functions of the FBO including proper delivery of services, condition of physical plant, staffing, equipment, and maintenance.
• Maintain existing business and develop new business by monitoring margins, negotiating fuel and/or hangar agreements, and resolving customer issues.
• Serve as the direct liaison with the managing entity of the home airport.
• Responsible for the financial oversight of the facility, including budgeting and forecasting.
• Perform all other duties as required and assigned.

Requirements

• Bachelor's degree in Business Administration or related field preferred.
• 5 - 8 years of specialized general aviation experience.
• Previous aviation/FBO management experience is a must.
• Demonstrated financial, administrative, and management capabilities.
• Demonstrated track record of excellence in management roles.
• Robust problem-solving skills.
• Excellent interpersonal skills, both written and oral.
• Valid driver's license and meet company insurability requirements.

Nice-to-haves

• Flexibility with schedule as the operation runs 24 hours a day.
• Experience in the airline industry or other aviation-related fields.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching
• Life insurance