Northwestern Memorial Healthcare - Geneva, IL
posted 20 days ago
Full-time - Mid Level
Onsite - Geneva, IL
Hospitals
About the position
The Admin Operations Coordinator II at Northwestern Medicine plays a crucial role in managing the daily operations of practice sites, supervising administrative support personnel, and ensuring service excellence. This position is integral to the healthcare system's mission of providing better healthcare and involves direct interaction with staff and patients to enhance productivity and satisfaction.
Responsibilities
- Manage workload distribution and prioritization of tasks.
- Supervise and direct the office's front-line clerical staff.
- Participate in interviewing, hiring, training, and performance appraisals.
- Oversee and direct day-to-day office operations within budget guidelines.
- Manage providers' schedules and optimize patient care hours.
- Conduct cash management duties, including overseeing collections and deposits.
- Ensure service excellence and perform service recovery as necessary.
- Conduct regular office staff meetings in coordination with the Operations Administrator.
- Attend and actively participate in leadership meetings.
- Maintain patient dignity and confidentiality at all times.
Requirements
- Bachelor's degree or equivalent work experience.
- Minimum of three years work experience in a medical or related business.
- Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
- Solid understanding of patient flow in a medical office.
- Leadership experience.
- Working knowledge of medical software, Word, and Excel.
- Experience managing daily cash activity and reconciling income reports.
Nice-to-haves
- Knowledge of CPT and ICD-9 coding.
- Supervisory experience.
Benefits
- Tuition reimbursement
- 401(k) matching
- Loan forgiveness
