Konica Minolta - Oldsmar, FL
posted 4 months ago
Konica Minolta currently has an exciting opportunity for an Admin Ops Specialist! In this role, you will provide timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. You will also serve as the local administrative interface for centrally processed transactions, ensuring that all sales and service transactions are processed within the parameters of the company's operating policies. Your contributions will be vital in maintaining the efficiency and effectiveness of our operations, directly impacting customer satisfaction and the overall success of the branch. As an Admin Ops Specialist, you will be responsible for entering, tracking, and scheduling delivery for all orders processed within the assigned branch(es). You will ensure that all order and contract paperwork complies with company policies and procedures. Additionally, you will set up and maintain all master data records for customers processed within the assigned branch(es). Your role will involve reviewing and pre-editing orders to be submitted to the National Account Customer Care Center, as well as setting up maintenance contracts for assigned customers and executing all related billing functions, including specialized invoice generation, backup meter collection, and invoice corrections. You will also be tasked with reviewing and monitoring lease fundings and following up as needed to ensure that Konica Minolta is paid as quickly as possible. Maintaining customer access to MyKMBS.com will be part of your responsibilities, along with responding to customer inquiries and assisting branch personnel with administrative issues. General office support functions will also be required as needed, making this a dynamic and multifaceted role that requires strong organizational skills and attention to detail.