Konica Minolta - Ramsey, NJ
posted 2 months ago
Konica Minolta currently has an exciting opportunity for an Admin Ops Specialist! In this role, you will be responsible for providing timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. You will also serve as the local administrative interface for centrally processed transactions, ensuring that all sales and service transactions are processed within the parameters of the company's operating policies. This position is crucial in maintaining the efficiency and effectiveness of the branch's operations, contributing to the overall success of the company. As an Admin Ops Specialist, you will enter, track, and schedule delivery for all orders processed within the assigned Branch(es). It is essential to ensure that all order and contract paperwork complies with company policies and procedures. You will set up and maintain all master data records for customers processed within the assigned branch(es) and review and pre-edit orders to be submitted to the National Account Customer Care Center. Additionally, you will be responsible for setting up maintenance contracts for assigned customers and executing all related billing functions, including specialized invoice generation, backup meter collection, and invoice corrections. Monitoring lease fundings and following up as needed to ensure that Konica Minolta is paid as quickly as possible will also be part of your responsibilities. You will maintain customer access to MyKMBS.com as required, respond to customer inquiries, assist branch personnel with administrative issues, and perform general office support functions as required. This role requires a proactive approach to problem-solving and a commitment to providing excellent customer service.