Adeccoposted 7 months ago
$33,280 - $33,280/Yr
Full-time • Entry Level
Hybrid • Frankfort, KY
Administrative and Support Services

About the position

Adecco is assisting in the search for Administrative Agent positions for long-term employment in Frankfort, KY. This role is crucial in ensuring that each customer receives outstanding service, and it is expected that candidates will have prior customer service experience. The positions offer the opportunity to work on a hybrid schedule, allowing for a blend of in-office and remote work. Candidates must submit an updated resume to be considered for these positions. The work schedule is set for the 1st shift, Monday through Friday, with a starting pay of $16 per hour. In this role, the Administrative Agent will be responsible for handling customer inquiries, ensuring prompt resolution and customer satisfaction. This includes the ability to manage calls and other tasks simultaneously while communicating pertinent information to management. The position also requires transferring information accurately from system to system, which is essential for maintaining the integrity of customer data and service quality. The ideal candidate will possess strong communication skills, both verbal and written, and will be able to listen actively to customer needs. Reliability and dependability are critical, as is maintaining an exceptional attendance record. Proficiency in Microsoft Office programs and the ability to navigate a Windows-based environment are also necessary skills for success in this position.

Responsibilities

  • Ensure each customer receives outstanding customer service
  • Handle calls and other tasks simultaneously
  • Communicate pertinent information to management
  • Directly respond to customer inquiries or route calls to the appropriate section to ensure prompt resolution and customer satisfaction
  • Transfer information from system-to-system accurately

Requirements

  • Prior customer service experience is preferred
  • Ability to use a computer in a Windows-based environment
  • Proficient in Microsoft Office programs
  • Communicate in a clear and courteous manner
  • Able to actively listen to customers
  • Exceptional attendance record
  • Must be reliable and dependable

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Additional voluntary benefits
  • EAP program
  • Commuter benefits
  • 401K plan
  • Paid Sick Leave
  • Holiday pay
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