Administrative Aide

$63,786 - $63,786/Yr

Columbia University - New York, NY

Full-time

New York, NY

Educational Services

About the position

The Administrative Aide position at Columbia University Medical Center's Psychiatry Department is focused on managing revenue cycle tasks within the Epic System. This role is essential for ensuring efficient operations related to outpatient visits, customer inquiries, and collaboration with vendors, while also providing support and training to lower-level staff.

Responsibilities

• Obtain prior authorization for all outpatient visits primarily consult services but not limited to other sites.
• Compile and analyze ad-hoc reports in several systems such as Cognos and Epic.
• Handle escalated customer inquiries, disputes and complaints in a professional and courteous manner.
• Assigning, coordinating and reviewing the work of others if needed; training new lower-level support staff.
• Serve as a liaison between department and outsourcing vendors to resolve payment and refund issues.
• Review and resolve multiple revenue cycle work queues.
• Review and resolve daily payment and refund issue logs.
• Other duties as assigned.

Requirements

• Bachelor's degree plus two to three years of related experience or equivalent in education and/or business experience.
• Knowledge of Epic system.
• Overall understanding of how the insurance plans work, including referrals and prior authorizations, required.
• Ability to meet deadlines and organizational skills.
• Knowledge with medical terminology specifically pertaining to CPT 4 and ICD 10 codes.
• Excellent oral and written communication skills.
• Ability to use independent judgment.
• Computer literate and knowledge of current Microsoft applications; Excel pivot tables, etc.
• Strong customer service oriented and ability to work with outside vendors.

Nice-to-haves

• Knowledge of Electronic Health Record experience, preferred.
• Knowledge of Cognos reporting system, preferred.
• Experience in report compiling and analysis preferred.