ADMINISTRATIVE AIDE

$44,574 - $57,429/Yr

State of Maryland - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

1,001-5,000 employees

Executive, Legislative, and Other General Government Support

About the position

When you join the Maryland Department of Human Services (DHS), you become part of a dedicated team of over 5,000 employees committed to positively impacting the lives of more than 1 million Marylanders each year. Our mission is to provide essential economic support, preventive services, and care for children and adults, ensuring that we meet the needs of the people we serve efficiently and effectively. At DHS, we embrace challenges and seek innovative solutions to foster a culture of bold innovation, ensuring that no one in Maryland is left behind. This full-time contractual position requires in-office work five days a week and is located at the Maryland Department of Human Services, Constituent Services, in Baltimore, MD. The primary responsibility of this role is to provide comprehensive administrative support to the Office of the Secretary for the Maryland Department of Human Services. This includes high-level coordination of correspondence, managing visitor interactions, handling email communications, and addressing constituent concerns between the Office of the Secretary, Constituent Services, and the public. Key duties include managing telephone coverage for the Office of the Secretary's main line, collaborating with staff to provide logistical support, and developing proposals to maintain high productivity levels. The role also involves logging and maintaining customer escalations in the Customer Relation Management System (CRM) and managing the receptionist area and conference rooms. Additionally, the position requires the development and management of Standard Operating Procedures (SOP), location and contact documents, sign-out logs, office supplies, and helpdesk tickets for the Office of the Secretary and Constituent Services Office.

Responsibilities

• Provide administrative support to the Office of the Secretary for the Maryland Department of Human Services.
• Manage telephone coverage on the Office of the Secretary's main line and any other delegated lines.
• Collaborate and provide logistical support to the Office of the Secretary and Constituent Services Office.
• Log and maintain customer escalations in the Customer Relation Management System (CRM).
• Manage the receptionist area and the 19th floor conference rooms.
• Develop and manage Standard Operating Procedures (SOP) and office supplies for the Office of the Secretary and Constituent Services Office.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Four years of experience performing secretarial or clerical work involving typing duties.
• Demonstrated ability to accurately type on a keyboard at a minimum of forty words per minute.

Nice-to-haves

• One year of experience working in a Family Investment program.
• Experience working with the public via telephone, in-person, and/or written correspondence.
• Highly proficient in utilizing Microsoft Office applications and Google Suites.
• Experience working with senior level leadership.
• Excellent organizational and problem-solving skills.

Benefits

• AD&D insurance
• Health insurance
• Dental insurance
• Life insurance
• Prescription drug insurance