About the position
The Administrative Aide position at 1st Choice involves providing clerical and customer service support to the Eligibility Unit. The role focuses on managing communication with consumers, handling paperwork, and maintaining accurate records in the database. The ideal candidate should be detail-oriented, organized, and possess strong communication skills to effectively interact with consumers and staff.
Responsibilities
- Answer and direct calls, make appointment reminder calls, and follow up on requests for records.
- Sort and scan incoming documents and handle mail documents.
- Greet consumers, update their information in the database, and verify receipt of records.
- Schedule appointments and inform consumers of scheduled appointments with specialists and other allied professionals.
- Manage email communication with consumers, including appointment notifications and other inquiries.
- Maintain regular contact with DORS staff regarding consumer information.
Requirements
- Previous administrative or clerical experience, especially in customer service or office support roles.
- Strong verbal and written communication skills.
- Proficiency in basic office software and comfort with database management.
- Ability to handle confidential information with discretion.
- Professional demeanor and a commitment to quality service.
