Administrative Aide

$63,786 - $63,786/Yr

Columbia University - New York, NY

Full-time - Entry Level

New York, NY

Educational Services

About the position

The Administrative Aide position at Columbia University's Psychiatry Department is focused on managing revenue cycle tasks within the Epic System. This role is essential for ensuring efficient operations related to outpatient visits, customer inquiries, and financial processes, while also providing support and training to lower-level staff.

Responsibilities

• Obtain prior authorization for all outpatient visits, primarily for consult services.
• Compile and analyze ad-hoc reports in systems such as Cognos and Epic.
• Handle escalated customer inquiries, disputes, and complaints professionally.
• Assign, coordinate, and review the work of others as needed; train new lower-level support staff.
• Serve as a liaison between the department and outsourcing vendors to resolve payment and refund issues.
• Review and resolve multiple revenue cycle work queues.
• Review and resolve daily payment and refund issue logs.
• Perform other duties as assigned.

Requirements

• Bachelor's degree plus two to three years of related experience or equivalent in education and/or business experience.
• Knowledge of how insurance plans work, including referrals and prior authorizations.
• Knowledge of medical terminology, specifically CPT 4 and ICD 10 codes.
• Excellent oral and written communication skills.
• Ability to use independent judgment.
• Computer literacy and knowledge of current Microsoft applications, including Excel pivot tables.

Nice-to-haves

• Knowledge of Electronic Health Record systems.
• Knowledge of Cognos reporting system.
• Experience in report compiling and analysis.

Benefits

• Full-time position with a competitive salary.
• Union support and representation.
• Opportunities for professional development and training.