Administrative Assistant/Billing

$39,520 - $44,054/Yr

Soar Therapy and Integrated Wellness - Springfield, VA

Part-time - Entry Level

Springfield, VA

About the position

The Administrative Assistant/Billing position at Soar Therapy and Integrated Wellness is a part-time role focused on providing administrative support within a wellness clinic. The successful candidate will be responsible for managing client interactions, scheduling appointments, and handling billing processes, including collecting payments and processing insurance claims. This role requires a detail-oriented individual with strong organizational skills and a background in medical administration or wellness services.

Responsibilities

• Answer client phone calls
• Respond to emails
• Schedule appointments
• Promote clinic services and providers to achieve monthly appointment scheduling targets
• Collaborate with staff to ensure efficient scheduling workflow and systems
• Monitor provider schedules
• Track client retention and analyze data
• Audit client charts to ensure completion of necessary documents and compliance
• Assist with onboarding new hires
• Manage and resolve client concerns and complaints, demonstrating effective problem-solving and conflict resolution skills
• Collect and distribute client feedback about services and provider experiences
• Manage client accounts, collect fees, and enter insurance reimbursement payments
• Assist with the design of back-office systems, SOPs, and other administrative support

Requirements

• High school diploma or GED
• 2+ years experience in sales and administration support, private practice, wellness center, or similar office management roles (preferred)
• Experience with collecting client payments and billing insurance claims
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong attention to detail
• Excellent customer service skills
• Ability to manage and resolve client concerns and complaints
• Strong written and oral communication skills
• Ability to multi-task and switch tasks with ease
• Experience with EHR systems and technology

Nice-to-haves

• Degree in Business Administration or related program (preferred)
• Experience in the medical or wellness industry
• Strong organizational skills
• Ability to create documents such as PowerPoint slides and spreadsheets
• Desire to learn and grow
• Self-starter with exceptional time management skills

Benefits

• No benefits offered