Administrative Assistant/Customer Service Rep.

$41,600 - $43,680/Yr

Koorsen Fire And Security - Evansville, IN

Full-time - Entry Level

Evansville, IN

Repair and Maintenance

About the position

The Administrative Assistant/Customer Service Representative at Koorsen Fire & Security Inc. plays a crucial role in providing administrative and clerical support to branch personnel. This position is designed for individuals who are eager to contribute to the fire and security industry while ensuring excellent customer service and efficient office operations. The role emphasizes continuous learning and career advancement within a supportive team environment.

Responsibilities

• Provide administrative and clerical support to branch personnel.
• Answer phone calls and perform data entry.
• Deliver exceptional customer service and schedule technicians.
• Interact professionally with customers, vendors, and co-workers.
• Demonstrate an understanding of and follow all safety regulations and practices.
• Order equipment and manage billing and invoicing.
• Follow all Koorsen policies, procedures, and core values.
• Perform any other duties deemed appropriate by management.

Requirements

• Experience with dispatching, accounts payables, or scheduling service calls.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Suite: Outlook, Word, Excel, and PowerPoint.
• High school diploma or GED equivalent.
• Strong organizational, time management, and basic mathematical skills.
• Ability to effectively answer and route phone calls on a multi-line system.
• Ability to use a 10-key pad for efficient data entry.

Benefits

• Paid holidays
• 401(k)
• Tuition reimbursement
• Paid time off
• Opportunities for advancement
• Life insurance