Administrative Assistant/Customer Service Representative Hatfield, MA

$41,600 - $49,920/Yr

Full Tilt Auto Body And Collision - Hatfield, MA

Full-time - Entry Level

Hatfield, MA

About the position

Full Tilt Auto Body & Collision is seeking a full-time Administrative Assistant/Customer Service Representative to serve as the first point of contact for customers. This role involves providing excellent customer service, managing administrative tasks, and supporting the team in a fast-paced environment. The ideal candidate will be organized, motivated, and possess strong communication skills, with a focus on customer relations and problem-solving.

Responsibilities

• Serve as the first point of contact for customers, providing a friendly and professional experience.
• Manage administrative tasks and support the team in daily operations.
• Handle customer inquiries and provide information about services offered.
• Assist with insurance claims and related documentation as needed.
• Utilize QuickBooks, Excel, and Word for various administrative tasks.
• Communicate effectively with customers and co-workers to address specific needs.
• Maintain a clean and organized front office environment.

Requirements

• High school diploma or GED is preferred.
• Experience with QuickBooks is required.
• Proficiency in Microsoft Excel and Word is a must.
• Strong phone skills and customer relations experience are essential.
• Experience in insurance claims is a bonus.
• Familiarity with auto body or mechanic-related management software (Mitchell, CCC, Audatex, AllData) is highly desirable.

Nice-to-haves

• Experience in a fast-paced customer service environment.
• Ability to think on your feet and handle stressful situations effectively.
• Willingness to learn and adapt to new tasks and responsibilities.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance