Administrative Assistant/ Customer Service Representative

$42,640 - $42,640/Yr

22nd Century Technologies - Franklin, MA

Full-time - Entry Level

Franklin, MA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Administrative Assistant/Customer Service Representative role at 22nd Century Technologies, Inc. involves providing exceptional customer service and administrative support. The position is focused on resolving customer inquiries and complaints, maintaining accurate records of customer interactions, and ensuring customer satisfaction. This is a full-time contract position with a potential for permanent employment after 12 months.

Responsibilities

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements

• Previous experience with customer service (3 years required).
• Basic knowledge of Google Sheets/Excel and familiarity with Microsoft Suite (Word and PowerPoint).
• High school diploma or GED preferred.