Administrative Assistant / Customer Service

Crownco - Temecula, CA

Full-time

Temecula, CA

Specialty Trade Contractors

About the position

The Administrative Assistant / Customer Service position at Crownco, Inc. is responsible for supporting the divisional office and managers with various administrative tasks. This role involves maintaining Salesforce accounts, scheduling, client communication, and assisting with recruitment and onboarding processes. The position requires adherence to company policies and a commitment to ethical conduct while ensuring efficient operations within the office environment.

Responsibilities

• Maintaining and updating Salesforce account workorders and cases.
• Completion calls to homeowners and clients.
• Closing out completion work orders.
• Scheduling technicians in various departments.
• Scheduling and attending client meetings when possible.
• Assisting with recruiting new employees and/or onboarding.
• Creating, reviewing, and sending out bids and/or proposals.
• Facilitating weekly operations meetings and participating in weekly operation debriefs with corporate management.
• Reviewing and printing employee daily work orders, time sheets, and material purchases.
• Following up on late or missing paperwork.
• Following up on weekly collections if necessary.
• Answering incoming homeowner, client, and employee calls, texts, and emails.
• Following up on any homeowner or client questions and/or concerns within 3-business hours via email or phone.

Requirements

• High school diploma or GED
• Prior administrative experience in a construction setting is a plus!
• Must be reliable and punctual.
• Accurate typing skills.
• Must be able to adapt to changing conditions and work in a slow or fast paced environment.
• Meet strict daily and weekly deadlines.
• Be able to work independently and follow direction.