Administrative Assistant - Customer Service

About the position

The Administrative Assistant - Customer Service role is designed to provide essential support and assistance to the community by delivering high-quality customer service. The position involves handling a significant volume of calls, addressing inquiries related to municipal programs, and managing cash transactions, all while performing various administrative tasks to support service areas.

Responsibilities

• Deliver customer support and assistance to the community.
• Actively listen and understand customer needs, providing appropriate solutions.
• Answer approximately 200 calls per day from City residents regarding municipal programs or processes.
• Handle cash transactions, receive payments from residents, and balance the daily cash drawer.
• Perform administrative responsibilities to assist various service areas.

Requirements

• High School Diploma or GED equivalent.
• 1-2 years of office experience or customer service in a related field.

Benefits

• AFSCME Benefits Summary
• Pay increases based on length of service and advancement in the position.