Administrative Assistant/Medical Receptionist

$49,920 - $54,080/Yr

American Eye Associates - Escondido, CA

Full-time - Entry Level

Escondido, CA

About the position

The Administrative Assistant/Medical Receptionist will provide essential administrative support in a fast-paced ophthalmology practice. This role involves greeting and registering patients, managing front office activities, and ensuring a high-quality patient experience. The ideal candidate will be bilingual in Spanish and English, possess strong customer service skills, and have experience in an administrative role, particularly in a medical setting.

Responsibilities

• Welcome people as they enter the clinic.
• Communicate anticipated wait times and/or delays.
• Provide basic and accurate information in-person, via phone or by email.
• Check-in patients (including verification of demographic and insurance information).
• Complete patient registration from walk-in patients.
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.).
• Schedule next appointment for patients at check out.
• Assist as needed in obtaining missing/ additional information from patients.
• Receive, sort, and distribute deliveries.
• Answer incoming calls and perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Ensure reception area is tidy and presentable.
• Maintain patient confidentiality.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful.
• Keep the patient at the center of everything that you do.

Requirements

• High school diploma
• Bilingual Spanish and English required
• 1-2 years' experience as a Receptionist/Front Office Clerk, medical office experience highly desired.
• Hands-on experience with office equipment (e.g. Computers, phones, printers, etc.).
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to communicate courteously and effectively with the public and medical personnel.
• Excellent organizational, multi-tasking, and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid holidays
• Paid time off