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Administrative Assistant/Receptionist
Extreme Flight Simulation - Gurnee, IL
posted 3 months ago
About the position
We are seeking a dedicated and organized Receptionist/Administrative Assistant to join our team. This role is essential in providing excellent customer support and ensuring smooth office operations. The ideal candidate will possess strong clerical skills, exceptional time management abilities, and a friendly demeanor to create a welcoming environment for clients and visitors. In this role, you'll be reporting directly to the Vice President of Operations. Our company is growing and with 2 locations we are looking for someone that wants to grow with a company and enjoys taking on some challenges.
Responsibilities
- Answer inbound calls and make outbound sales calls.
- Engage with clients/guests before and after each flight session.
- Greet and check in clients with appointments.
- Talk with potential walk-in clients; accurately show and explain services offered, pricing, and availability to capture new clients.
- Create new bookings using our Customer Booking System and use our Point-of-Sale system.
- Perform light administrative duties such as Human Resources paperwork for new hires and inputting new team members in our scheduling portal.
- Provide a Best-in-Class experience for each guest.
Requirements
- High school diploma or equivalent (Preferred).
- Working knowledge of Microsoft 365 - Word, Excel, PowerPoint.
- Working knowledge of QuickBooks with the ability to learn.
- Excellent team member skills with a passion and ability to provide First Class Experience.
- Basic computer literacy to navigate our booking systems and email.
- Ability to work at least 15 hours per week, including weekends and some minor holidays.
Nice-to-haves
- Experience in customer service (1 year required).
- Experience in time management (1 year required).
- Ability to commute to Gurnee, IL 60031 (Required).
- Ability to relocate to Gurnee, IL 60031 before starting work (Required).
Benefits
- 401(k)
- Paid time off
