Administrative Assistant Rooms

$54,080 - $54,080/Yr

Ritz-Carlton - Santa Barbara, CA

Full-time - Entry Level

Santa Barbara, CA

51-100 employees

Accommodation

About the position

The position involves entering and retrieving information in computer databases, updating records, and providing assistance to guests. The role requires operating standard office equipment, preparing documents, and maintaining filing systems. It emphasizes customer service, professionalism, and adherence to company policies, with a focus on creating positive guest experiences and supporting team goals.

Responsibilities

• Enter and retrieve information in computer databases using a keyboard, mouse, or trackball.
• Update records, files, and reservations, and answer inquiries from guests.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures, ensuring a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards and address their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and prepare written documents accurately.
• Answer telephones using appropriate etiquette and develop positive working relationships with others.
• Support team to reach common goals and listen to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Proficiency in using computers and standard office equipment.
• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality and protect company assets.
• Customer service orientation and ability to address guest needs.
• Ability to work collaboratively in a team environment.

Nice-to-haves

• Experience in the hospitality industry.
• Familiarity with point of sale systems.
• Knowledge of office management procedures.

Benefits

• Health care benefits
• Flexible spending accounts
• 401(k) plan
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits