Administrative Assistant to Managing Director, IFS Operations and Northeast Regional Corporate Director

About the position

This individual will provide support to both the Managing Director of IFS Operations and the Northeast Regional Corporate Director who proudly provide support to over 20,000 Flight Attendants and 300 leaders and support staff throughout the vast Delta network. The ideal candidate will possess exceptional communication skills, a strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This role requires a blend of administrative expertise and interpersonal skills to ensure smooth operations and effective collaboration. The successful candidate will be expected to perform advanced, diversified, and confidential executive administrative duties. The candidate must be organized, flexible and enjoy the executive administrative challenges of supporting an office of diverse people and programs. The successful candidate will interact with individuals inside and outside the company with a high degree of professionalism and business presence. The candidate must be resourceful, and efficient in a fast-paced operational 24/7 environment and exhibit an energetic 'can-do' approach to the responsibilities of this position. This is not a remote opportunity and is expected to work onsite at JFK and LGA, and some travel is required.

Responsibilities

• Provide comprehensive administrative support to executives, including managing calendars, scheduling meetings, and coordinating travel arrangements
• Prepare, edit, and summarize correspondence, reports, presentations, org charts, memos, letters, and other documents as needed utilizing MS Word, Excel, PowerPoint, and Outlook
• Conduct research and compile data for various projects and reports
• Streamline office processes and implement improvements to enhance efficiency
• Support project management efforts by coordinating tasks and deadlines
• Acts as an information source on policies, procedures, processes, and practices
• Handle confidential information with professionalism, discretion, and diplomacy
• Manage multiple high-level projects and multitask effectively
• Create, manage, and maintain multiple schedules, meetings, and travel itineraries
• Monitor and purchase office supplies using purchasing account
• Complete, submit, and reconcile expense reports and invoice statements
• Receive telephone calls, and prepare responses to correspondence containing routine and sometimes complex inquiries
• Coordinate details of event planning and logistics including meetings, A/V conference set-up, conference rooms, presentation and materials preparation, catering coordination, venue layouts, external vendors
• Be flexible, problem-solve, proactive, resourceful, and efficient in a fast-paced environment, often under pressure
• Exhibit expert level written and verbal communication skills, strong decision-making ability and attention to detail

Requirements

• Possesses advanced computer skills in Microsoft Outlook and strong working knowledge of Windows-based applications like Word, PowerPoint, and Excel
• Ability to take initiative, work independently and have a strong sense of business maturity
• Maintain composure in an ever-changing environment, able to handle competing priorities and effectively handle a high-volume of email/workload
• Ability to handle confidential information with professionalism, discretion, and diplomacy
• Must be team-oriented and able to coordinate activities across multiple departments
• Demonstrate excellent communication skills necessary to screen and route correspondences and make inquiries regarding business processes or schedules
• Has the necessary skills to effectively write business correspondence
• Strong interpersonal skills necessary to greet visitors, customers, and business partners
• Must be able to apply attention to detail to ensure that information is accurate and correct
• Must have the ability to coordinate the schedules of multiple aspects of projects assigned by individual staff members or vendors
• Must have the ability to communicate verbally and in writing with all levels of staff from frontline employees to executive staff
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Nice-to-haves

• Robust executive administrative assistant experience
• Previous In-flight service experience
• Ability to work outside of business hours when necessary

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks