Nordstrom - Bethesda, MD

posted 6 days ago

Full-time - Entry Level
Bethesda, MD
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Administrative Assistant Top Seller role at Nordstrom is designed for a highly motivated and customer-oriented individual who will support top-performing sellers in delivering exceptional customer service and maximizing sales opportunities. This entry-level position requires excellent organizational skills and the ability to thrive in a fast-paced retail environment, contributing to an outstanding shopping experience.

Responsibilities

  • Collaborate closely with top sellers to enhance the customer experience and increase sales.
  • Support the customer journey through end-to-end appointment support.
  • Set up customer fitting rooms with merchandise selected by the salesperson and clear rooms when finished.
  • Assist in grabbing product/size swaps for the seller to remain with the customer.
  • Ring transactions and place orders on behalf of the seller.
  • Manage the seller's appointments, next-day confirmations, and calendars.
  • Support the seller's Personal Book by adding customers for outreach and follow-up.
  • Ensure all appointments are booked and accounted for in appointment tracking tools.
  • Follow up with customers daily regarding order delivery, cancellations, alterations, and thank you notes.
  • Perform daily department maintenance tasks, including stock work, re-merchandising, price markdowns, and light cleaning.

Requirements

  • Previous experience in retail preferred.
  • Excellent customer service skills with the ability to engage with customers professionally.
  • Ability to work collaboratively and support the seller without being directly responsible for selling.
  • Thrives in a fast-paced environment and works with a sense of urgency.
  • Exemplary verbal and written communication skills.
  • Experience with digital selling tools preferred.
  • Strong organizational skills and attention to detail.
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits

  • Medical/Vision insurance
  • Dental insurance
  • Retirement plan
  • Paid Time Away
  • Life Insurance
  • Disability insurance
  • Merchandise Discount
  • Employee Assistance Program (EAP)
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