Administrative Assistant Top Seller - Montgomery Mall

$36,920 - $38,376/Yr

Nordstrom - Bethesda, MD

Full-time - Entry Level

Bethesda, MD

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Administrative Assistant Top Seller role at Nordstrom is designed for a highly motivated and customer-oriented individual who will support top-performing sellers in delivering exceptional customer service and maximizing sales opportunities. This entry-level position requires excellent organizational skills and the ability to thrive in a fast-paced retail environment, contributing to an outstanding shopping experience.

Responsibilities

• Collaborate closely with top sellers to enhance the customer experience and increase sales.
• Support the customer journey through end-to-end appointment support.
• Set up customer fitting rooms with merchandise selected by the salesperson and clear rooms when finished.
• Assist in grabbing product/size swaps for the seller to remain with the customer.
• Ring transactions and place orders on behalf of the seller.
• Manage the seller's appointments, next-day confirmations, and calendars.
• Support the seller's Personal Book by adding customers for outreach and follow-up.
• Ensure all appointments are booked and accounted for in appointment tracking tools.
• Follow up with customers daily regarding order delivery, cancellations, alterations, and thank you notes.
• Perform daily department maintenance tasks, including stock work, re-merchandising, price markdowns, and light cleaning.

Requirements

• Previous experience in retail preferred.
• Excellent customer service skills with the ability to engage with customers professionally.
• Ability to work collaboratively and support the seller without being directly responsible for selling.
• Thrives in a fast-paced environment and works with a sense of urgency.
• Exemplary verbal and written communication skills.
• Experience with digital selling tools preferred.
• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits

• Medical/Vision insurance
• Dental insurance
• Retirement plan
• Paid Time Away
• Life Insurance
• Disability insurance
• Merchandise Discount
• Employee Assistance Program (EAP)