Administrative Assistant

$47,320 - $47,320/Yr

One Medical - New York, NY

Full-time - Entry Level

New York, NY

Ambulatory Health Care Services

About the position

As an Administrative Assistant (Member Support Specialist) at One Medical, you will play a crucial role in enhancing the patient experience by serving as the first point of contact in the office. Your responsibilities will include managing patient interactions, ensuring a welcoming environment, and supporting the office team in various administrative tasks. This position requires strong communication skills, empathy, and a commitment to providing exceptional service to patients and team members alike.

Responsibilities

• Use C-I-CARE framework in all patient interactions to ensure a positive in-office experience.
• Manage patient intake, same-day scheduling, and follow-up scheduling.
• Perform front of house duties including check-in/check-out and insurance verification.
• Contribute to team development through participation in team huddles and problem-solving sessions.
• Master technology suite including Slack, G-suite, Zoom, and Electronic Medical Record System 1Life.
• Maintain the look and feel of patient and employee spaces, including daily office upkeep.

Requirements

• At least 1 year of experience in high-touch customer or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven teams.
• Proven track record of persisting through change and taking action on challenges.
• Proficiency in computer technology such as typing and using multiple software systems.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with billing and insurance processes.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sabbatical after 5 and 10 years
• Free One Medical memberships for employees and their families
• Pre-Tax commuter benefits
• PTO cash outs
• Competitive salary starting at $22.75 per hour
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance
• Short Term and Long Term Disability Insurance