Administrative Assistant

$45,718 - $75,442/Yr

Mercy Medical Center - Nottingham, MD

Full-time

Nottingham, MD

1,001-5,000 employees

Nursing and Residential Care Facilities

About the position

We are seeking a highly motivated and detail-oriented Administrative Assistant to join our fast-paced Orthopedics Practice. The ideal candidate will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of the clinic. If you thrive in a busy environment and have a strong background in healthcare administration, we would love to hear from you!

Responsibilities

• Greet patients and manage check-in/check-out processes with professionalism and courtesy.
• Verify insurance eligibility, benefits, and manage authorizations for injection procedures and treatments.
• Maintain and update providers schedules to ensure smooth clinic flow.
• Assist in maintaining clinic volume and ensure patients are seen in a timely and efficient manner.
• Provide clear and accurate administrative information to patients, staff, and providers.
• Demonstrate strong understanding of workers' compensation protocols and insurance processes.
• Review patient charts and prepare them for the physician prior to appointments.

Requirements

• Proven experience in a medical office or healthcare setting, preferably within orthopedics.
• Strong customer service skills with the ability to manage high patient volumes.
• Knowledge of insurance eligibility, benefit structures, and authorization process.
• Familiarity with workers' compensation insurance and protocols.
• Excellent organizational and time-management skills in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values