Administrative Assistant

$40,000 - $40,000/Yr

Mountain High Organics - New Milford, CT

Full-time - Entry Level

New Milford, CT

Merchant Wholesalers, Nondurable Goods

About the position

The Administrative Assistant at Mountain High Organics, Inc. is responsible for coordinating complex administrative tasks related to processing sales orders. This role involves accurate and timely entry of customer orders, ensuring efficient order processing from receipt to shipping. The position requires strong customer service skills as the individual will be the primary contact for customers regarding order confirmations, returns, and troubleshooting issues.

Responsibilities

• Receive and review incoming orders and prepare them for accurate entry into the system, verifying pricing and resolving inaccuracies with the sales account manager.
• Enter orders accurately and on time to meet order lead times and requested pickup dates.
• Review potential out of stocks and notify customers of known shortages.
• Provide freight quotes when requested by customers.
• Prepare custom documents for order processing.
• Process returns punctually, coordinating with the sales department for authorization and operations for freight arrangements.
• Work with the sales team to problem solve and ensure accurate data entry for all orders.

Requirements

• Strong computer skills with intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Ability to type a minimum of 50 wpm accurately.
• Strong interpersonal skills to communicate effectively with all levels of employees and management.
• Detail-oriented with the ability to balance multiple projects in a fast-paced environment.
• Demonstrated ability to plan and organize work activities and manage time efficiently.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to proofread and correct spelling and grammar in English documents.
• Ability to handle confidential information with integrity and discretion.

Nice-to-haves

• 3 years of customer service experience (preferred).
• 3 years of experience as an Administrative Assistant (preferred).

Benefits

• Health insurance
• 401(k)
• Paid time off