Administrative Assistant

City Of Richmond - Cary, NC

Part-time - Entry Level

Cary, NC

Executive, Legislative, and Other General Government Support

About the position

The Administrative Assistant at Pasadena Villa Outpatient plays a crucial role in supporting the Executive Director and Office Coordinator in the daily operations of a behavioral healthcare practice. This part-time position focuses on client relationship management, payment collections, medical records management, and ensuring quality assurance within the facility. The role emphasizes a client-centered approach and requires strong organizational and communication skills to maintain effective relationships with clients, families, and clinical providers.

Responsibilities

• Assist the Executive Director and Office Coordinator with day-to-day operations.
• Manage client relationships and payment collections.
• Oversee medical records management and quality assurance.
• Perform basic administrative front desk functions.
• Conduct intakes for new clients and provide orientation.
• Track and maintain various reports accurately and timely.
• Maintain the phone system and IT equipment with help desk support.
• Serve as backup to the Admissions Coordinator for inquiries directed to the facility.
• Attend and participate in trainings and scheduled meetings.

Requirements

• High school diploma or GED required; Bachelor's degree in social work or related field preferred.
• Minimum of two years of administrative experience in a behavioral health setting.
• Knowledge of behavioral health terminology is essential.
• Experience working with physicians and therapists is desirable.
• Demonstrated knowledge and adherence to HIPAA guidelines.

Nice-to-haves

• Experience in a hospital or outpatient clinic setting.
• Familiarity with client relationship management software.
• Proficiency in Microsoft Outlook and Word.