Administrative Assistant

$37,440 - $45,760/Yr

Cypress Counseling Center P.C - Ann Arbor, MI

Full-time - Entry Level

Ann Arbor, MI

Ambulatory Health Care Services

About the position

The Administrative Assistant will play a crucial role in supporting the operations of a mental health practice. This position requires a detail-oriented and proactive individual who excels in customer service and can effectively manage various administrative tasks. The ideal candidate will contribute to a warm, team-oriented environment and ensure smooth office operations while providing exceptional support to both clients and staff.

Responsibilities

• Supports company operations by maintaining office systems and ensuring a well-organized work environment.
• Creates and submits insurance claims, troubleshoots insurance issues, and ensures timely processing.
• Manages email, phone calls, letters, and other forms of correspondence, ensuring prompt and professional responses.
• Coordinates and schedules client appointments and payments, manages waitlists and calendars, and obtains and organizes intake information from new clients.
• Responds to clinical staff requests in a timely and professional manner, providing necessary administrative support.
• Submits reports as needed, ensuring accuracy and timeliness.
• Completes ad hoc duties as assigned by the owner or Director of Operations, demonstrating flexibility and a willingness to assist where needed.

Requirements

• Associate Degree minimum; Bachelor's Degree preferred.
• 3 years administrative experience in a deadline-oriented environment.
• Proven clear thinker, confident, well organized, level headed, resourceful, solution-oriented.
• Works well in a collaborative/team environment.
• Ability to be assertive, firm and persistent in dealings with insurance companies while also being empathetic with clients.
• Utilizes Google Suite to create and maintain documents and spreadsheets.
• Able to smoothly and effectively shift tasks based on priority.
• Self-starter, outstanding work ethic, efficient, productive, works well with a team.
• Excellent verbal communication skills.
• Excellent typing and written communication skills.
• Strong attention to detail.
• Must be able to lift 25 pounds for paper storage.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance