Administrative Assistant

$33,280 - $45,760/Yr

Denali Healthcare Specialist - Anchorage, AK

Full-time - Entry Level

Anchorage, AK

About the position

The Administrative Assistant at Denali Healthcare Specialist plays a crucial role in ensuring a smooth patient experience within a rapidly growing medical practice. This full-time position involves managing patient intake, scheduling appointments, and maintaining medical records, while also serving as the primary point of contact for patients and healthcare professionals.

Responsibilities

• Greets, welcomes, and directs patients, visitors, and healthcare professionals.
• Answers telephone calls and voice mail messages; retrieves and processes facsimiles and mail; handles correspondence.
• Schedules appointments for consultations, diagnostic procedures, and follow-up office visits.
• Registers patients; reviews office policies with patients; obtains, verifies, and updates demographic and insurance data; collects medical information from patients.
• Creates new patient charts for new patients; updates and files data, test reports, and correspondence in patients' charts; verifies accuracy and completeness of each patient's chart; maintains security and integrity of medical records.
• Verifies patients' insurance benefits; obtains pre-authorizations for diagnostic tests and therapeutic procedures; explains fee estimates to patients along with insurance benefits; collects copayments.
• Directs patient flow from screening and diagnostic testing through therapeutic interventions and handles any logistical matters that directly affect patient care.
• Instructs and educates patients on clinical protocols and testing procedures pertinent to their cases; obtains informed consent for recommended procedures.
• Communicates with referring physicians and all other healthcare professionals working on patients' cases to ensure continuity of care.
• Procures office and medical supplies as directed; inventories and tracks medical equipment; ensures proper care and maintenance of office and clinical equipment; ensures a safe working environment.

Requirements

• High school diploma or GED.
• Excellent written and verbal communication skills.
• Good computer skills.
• Effective organizational and time-management skills.
• Knowledgeable of basic operation of medical practice and medical terminology.
• Prior experience working in a healthcare facility preferred.