Administrative Assistant

$35,360 - $37,440/Yr

FirstService Residential - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Real Estate

About the position

As an Administrative Assistant at FirstService Residential, you will play a crucial role in the administration and coordination of daily operations for a Community Association. This position involves providing excellent customer service, maintaining communication with residents and the Board of Directors, and supporting various administrative tasks to ensure smooth operations.

Responsibilities

• Provide a friendly and welcoming atmosphere at the Athletic Center for residents and guests.
• Greet visitors and assist with inquiries at the front desk.
• Answer phone calls from residents and vendors.
• Assist new residents with FOB access to amenities.
• Help residents schedule Amenity Rentals and provide tours of the facilities.
• Streamline front desk processes and procedures.
• Provide account balance information and assist with work orders and complaints.
• Edit homeowner work orders using the Connect System.
• Support the Property Manager and Assistant Manager with reports and administrative tasks.
• Assist in the Violations Process, including mailing letters and sending emails.
• Process repair and maintenance requests.
• Maintain open lines of communication with associates, homeowners, and the Board of Trustees.

Requirements

• Bilingual in English and Spanish.
• Minimum of 3 years of administrative experience or related business experience.
• Proficiency in Microsoft Office, Outlook, and Windows.
• Strong critical thinking, problem-solving, judgment, and decision-making abilities.
• Ability to handle sensitive and confidential information.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching