Administrative Assistant

$36,504 - $38,584/Yr

Horizon Health Services - Tonawanda, NY

Full-time - Entry Level

Tonawanda, NY

Ambulatory Health Care Services

About the position

The Administrative Assistant at Horizon Health Services plays a crucial role in creating exceptional patient experiences by welcoming visitors and supporting the clinic's operations. This position involves working in a fast-paced environment, assisting with various administrative tasks, and ensuring smooth communication between patients and clinical staff. The role is designed for individuals who are passionate about making a difference in the lives of others, particularly in the mental health and substance use treatment fields.

Responsibilities

• Welcome all visitors to the clinic to create an exceptional patient experience.
• Oversee all scheduled appointments and assist with medication refill requests from patients and pharmacies.
• Prepare charts and record requests as needed.
• Support the day-to-day needs of clinical and medical staff, managing administrative responsibilities.
• Handle insurance and billing disputes, schedule appointments, and coordinate transportation needs.
• Engage in creative problem-solving to support overall clinic operations.

Requirements

• High school diploma or GED required.
• 2 years of experience in customer service or behavioral health field.

Nice-to-haves

• Experience with Electronic Health Records (EHR) and web-based systems.
• Strong communication and interpersonal skills.

Benefits

• Loan assistance
• Paid holidays
• Paid time off
• Profit sharing