Administrative Assistant

Robert Half - Fall River, MA

Full-time - Entry Level

Fall River, MA

Administrative and Support Services

About the position

The Administrative Assistant position at Robert Half involves providing exceptional customer service and performing various administrative duties. This role serves as the first point of contact for customers, supporting sales efforts, managing inquiries, and maintaining accurate records. The position requires effective communication with customers and other offices, ensuring smooth operations and a welcoming environment.

Responsibilities

• Act as the first point of contact for customers, providing excellent service through phone and email communications.
• Undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.
• Attend to the front desk, engaging with customers directly and creating a welcoming environment.
• Support the sales team by following up with customers and resolving any issues or inquiries they might have.
• Use Excel for various tasks such as data entry, record keeping, and data presentation.
• Identify work products independently and take initiative in carrying out responsibilities.
• Troubleshoot customer issues and liaise with the Quality Control team by filling out and submitting complaint forms.
• Regularly communicate with other offices to ensure smooth operations.
• Leverage your skills in Microsoft Office tools including Word, PowerPoint, and Outlook to perform tasks efficiently.
• Schedule appointments and manage inbound and outbound calls diligently.

Requirements

• Proven experience in answering inbound calls effectively and with a detail-oriented approach.
• Strong customer service skills, with the ability to handle queries and complaints in a courteous manner.
• Proficiency in data entry, ensuring accuracy and attention to detail.
• Ability to manage email correspondence efficiently, with excellent written communication skills.
• Experience in handling both inbound and outbound calls, demonstrating excellent telephone etiquette.
• Proficiency in Microsoft Excel, including data manipulation, formulas, and chart creation.
• Experience in using Microsoft Outlook for email management, calendar scheduling, and task organization.
• Proficiency in Microsoft PowerPoint, with the ability to create and edit detail-oriented presentations.
• Experience in using Microsoft Word for document creation, editing, and formatting.
• Demonstrated ability to schedule appointments, manage calendars, and coordinate logistics.
• Experience in providing sales support, including processing orders, managing customer accounts, and resolving issues.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan