Administrative Assistant

$37,440 - $37,440/Yr

Southlight Healthcare - Raleigh, NC

Part-time - Entry Level

Raleigh, NC

5,001-10,000 employees

Nursing and Residential Care Facilities

About the position

The Administrative Assistant at SouthLight Healthcare plays a crucial role in supporting the Opioid Treatment Program by serving as the first point of contact for participants at the Garner Road Outpatient Treatment Center. This part-time position involves managing day-to-day operations, providing excellent customer service, and ensuring smooth administrative processes to facilitate treatment services.

Responsibilities

• Provide superior customer service to all participants, staff, and visitors in a courteous, welcoming, and professional manner.
• Manage participant flow by providing timely check-in procedures upon arrival.
• Answer incoming calls, providing information regarding treatment services, screening prospective patients, and transferring calls as needed.
• Utilize electronic medical record and advanced clinic automation software to ensure accurate and timely information processing.
• Collect outstanding balances, coinsurances, deductibles, copays, and self-pay balances, and accurately post payments.
• Reconcile daily receipts and money collected with end-of-day reports to confirm money balances and prepare individual deposits.

Requirements

• Minimum of high school diploma or GED.
• Minimum one year of experience in front office, customer service, or related field.
• Behavioral health experience is a plus.
• Professional interpersonal and communication skills.
• Highly organized and detail-oriented.
• Strong attention to detail and ability to be flexible in a fast-paced environment.
• Excellent time management and prioritization skills.
• Ability to use an electronic medical record system and MS Office Suite.

Nice-to-haves

• Experience in behavioral health settings.
• Familiarity with electronic medical record systems.

Benefits

• Paid training
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Paid time off
• 401(k) matching
• Life insurance