Administrative Assistant

Impact Fire Limited - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

1,001-5,000 employees

About the position

The Administrative Assistant at Impact Fire Services will support the Office Manager in Raleigh, NC, by managing administrative tasks, maintaining schedules, and ensuring efficient workflow. This role is crucial for the timely completion of billing and customer support activities, contributing to the overall success of the office operations.

Responsibilities

• Maintaining a consistent work pace to bill Construction/Service customers
• Attend billing meetings and report on daily/weekly numbers
• Manage workflow ensuring that deadlines are met and work is completed correctly
• Assist with collections on outstanding invoices
• Answering phone calls and email messages
• Provide customer support as needed
• Upload paperwork to compliance & billing portals as needed
• Attend weekly department meetings
• Implement and monitor programs as directed by management, and see the programs through to completion

Requirements

• Administrative Assistant experience
• Strong background in Construction/Service Billing, Accounts Receivable and collections
• Current use of MS Office Suite (Word, Excel) in a proficient manner
• Ability to analyze and revise operating practices to improve efficiency
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional communication skills
• Superior organization skills and dedication to completing projects in a timely manner
• Be available to work Monday-Friday 8a-5pm in office.

Nice-to-haves

• Knowledge of scheduling software such as Service Trade, Inspect Point and/or various billing and compliance portals is a plus but not required.
• Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, customers, and others at all times
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Strong interpersonal/communication skills
• Detailed oriented and demonstrate a high degree of accuracy when performing daily data entry

Benefits

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry