Administrative Case Aide

Rural Minnesota Cep - Brainerd, MN

Full-time - Entry Level

Brainerd, MN

Social Assistance

About the position

The Administrative Case Aide position at Rural Minnesota CEP Inc. is designed to provide clerical and reception support to the CareerForce, while coordinating the details of multiple programs. This role is essential for assisting with client intake processes, maintaining vendor communications, and ensuring accurate documentation of services provided to clients.

Responsibilities

• Assist with the intake process for client programs.
• Maintain contact with vendors and obtain required paperwork and documents.
• Develop and provide a monthly report of clients served through multiple programs and document completion of CareerForce services.
• Track information for intakes, support services paid, and requests declined using spreadsheet software.
• Type and compose various correspondence and forms.
• Answer the telephone, route calls, and direct walk-in visitors.
• Manage appointment calendar and make travel arrangements.
• Develop and maintain office files and records.
• Respond to requests for information accurately and timely.
• Complete and transmit office documents.
• Process daily mail and maintain postage meter.
• Operate office equipment to ensure high quality correspondence.
• Order or purchase consumable supplies and distribute them accordingly.
• Process and record Team financial transactions and take staff meeting minutes.
• Assist visitors/customers in completing paperwork and refer them to staff as appropriate.

Requirements

• Strong clerical and administrative skills.
• Proficiency in spreadsheet software for tracking information.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service and handling inquiries.

Nice-to-haves

• Experience in a similar administrative role.
• Familiarity with office equipment and procedures.

Benefits

• Health, dental, and life insurance with a $1,200 employer paid Health Savings Account contribution for qualifying employees.
• 13 paid holidays and 19.5 days of Paid Time Off beginning the first year of employment.
• 403(b) Retirement Account includes 4% employer contribution with matching employee contribution.