Administrative Clerk / Data Entry Clerk

$41,600 - $45,760/Yr

Dexian LTD. - Newton, MA

Full-time - Entry Level

Newton, MA

10,001+ employees

About the position

The Administrative Clerk / Data Entry Clerk role involves performing various clerical activities, including data entry, word processing, and handling water and sewer billing and abatement preparation. The position requires effective communication skills for answering calls and resolving complaints, as well as maintaining accurate records and reports.

Responsibilities

• Perform clerical activities including data entry and word processing.
• Handle water and sewer use billing and abatement preparation.
• Answer incoming calls and resolve complaints.
• Screen and direct calls to the appropriate section or person.
• Take and relay messages as needed.
• Attend the counter to answer billing and other inquiries.
• Data enter water and sewer usage, approved abatements, and customer information.
• Update computer and hard copy files as necessary.
• Assist in calculating and processing abatement requests.
• Ensure approved abatements are sent out and recorded.
• Prepare various daily, weekly, monthly, or periodic reports.
• Perform data entry, retrieval, filing, and record maintenance for other departments as required.
• Follow and adhere to department, city, and government rules, regulations, policies, and procedures.

Requirements

• Some customer service experience.
• Billing experience.
• Computer experience, particularly with Microsoft Excel.
• Telephone experience.

Nice-to-haves

• Experience with MUNIS or government-related work.

Benefits

• Health insurance