ADMINISTRATIVE COORDINATOR, Development & Alumni Relations, Alumni Engagement and Operations

Boston University - Boston, MA

Full-time - Entry Level

Boston, MA

Educational Services

About the position

The Administrative Coordinator for the Alumni Engagement and Operations team at Boston University Development & Alumni Relations (DAR) plays a vital role in supporting the office by managing the reception desk, providing exceptional customer service, and assisting with various administrative tasks. This position is essential for fostering connections with over 350,000 alumni and ensuring smooth operations within the department.

Responsibilities

• Manage the DAR reception desk and serve as the primary point of contact for guests and visitors.
• Provide exceptional customer service to staff, alumni, donors, and visitors.
• Manage departmental communication (emails and phone calls), ensuring prompt dissemination of information.
• Triage incoming constituent requests and inquiries, ensuring timely communications, accurate record keeping, and prompt resolutions.
• Function as liaison between alumni engagement staff and event attendees, disseminating timely and accurate information.
• Collaborate closely with the staff of the Vice President of Alumni Engagement to proactively address administrative requests, projects, and event planning, registration, and execution.
• Provide alumni engagement budgetary support through account reconciliation and constituent refunds.
• Manage all incoming and outgoing mail, supplies, and deliveries and notify staff of incoming mail and packages.
• Prepare office supply orders, catering, and other specialty items as needed.
• Assist with additional administrative tasks as assigned.
• Manage Help Desk student team daily tasks and support student employee onboarding, training, communications.
• Support Help Desk operations and internal service requests.
• Triage constituent inquiries including career services, event preparation, alumni benefits, and communications.
• Prepare weekly and monthly engagement and productivity reports.

Requirements

• Bachelor's degree preferred.
• One to three years of relevant experience.
• Strong organizational and interpersonal skills.
• Ability to prioritize a large workload.
• Excellent customer service skills and the ability to interact professionally with a wide spectrum of individuals.

Nice-to-haves

• Experience in a higher education environment.
• Familiarity with alumni relations or fundraising activities.

Benefits

• Professional development opportunities.
• Health insurance coverage.
• Paid holidays and vacation time.
• Flexible scheduling options.