Administrative Coordinator

$37,856 - $70,512/Yr

Johns Hopkins - Hagerstown, MD

Full-time - Entry Level

Hagerstown, MD

Educational Services

About the position

The Administrative Coordinator at Johns Hopkins University's Comstock Center in Hagerstown, Maryland, is responsible for providing comprehensive administrative support to the center. This role involves maintaining professionalism and confidentiality while assisting with both administrative and data-related tasks. The position requires a personable approach to interact with study participants and visitors, as well as the ability to exercise judgment in resolving issues. The role is fully onsite, operating Monday to Friday from 8:00 am to 4:30 pm.

Responsibilities

• Answer a multi-line telephone system during Center business hours, routing calls appropriately and taking/distributing messages.
• Greet research participants and visitors, identify them, and notify the appropriate department.
• Escort participants/visitors into the Center lobby/areas and provide hospitality such as coffee and water.
• Enter study data and other information into a computer or laptop using Excel, Access, and other database platforms.
• Prepare and mail letters, packets, and record requests as needed.
• Prepare research participant charts and forms prior to visits; disassemble and file completed charts.
• Open and sort mail and packages.
• Prepare and send documents and packages for delivery services.
• Assist with submission of invoices.
• Photocopy and file documents and charts.
• Schedule/reschedule participant appointments.
• Order and check-in supplies or other items as necessary.
• Maintain the order and stocking of the lobby and other common Center areas as needed including restocking pamphlets and flyers, organizing reading materials and bulletin boards, checking rest rooms and snack areas for paper supplies, etc.
• Assist with planning participant and staff social events.
• Assist the Operations Director with schedule, facility issues, and other matters.

Requirements

• High School Diploma or graduation equivalent.
• Three years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Nice-to-haves

• Three years progressively responsible administrative experience preferably in an academic or medical setting.
• Strong customer service orientation.
• Knowledge of JHU policies and procedures, research study activities, and administrative systems strongly preferred.

Benefits

• Health insurance coverage
• Paid holidays
• Flexible scheduling
• Professional development opportunities