Administrative Coordinator

Consumer Direct Care Network - Anchorage, AK

Full-time - Entry Level

Onsite - Anchorage, AK

Ambulatory Health Care Services

About the position

The Administrative Coordinator I at Consumer Direct Care Network plays a crucial role in coordinating administrative duties while ensuring compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position focuses on customer service, managing daily intake and referral processes, and supporting the overall operations of the organization to promote positive business growth and client advocacy.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
• Process forms and documents in relevant systems.
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Handle specialized tasks and/or projects as assigned.

Requirements

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Combination of education and experience.
• Ability to successfully pass a background screening.

Nice-to-haves

• Bi-lingual preferred in various locations.

Benefits

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance