Administrative/Customer Service Associate

$31,200 - $35,360/Yr

Rug & Home - Raleigh, NC

Full-time

Raleigh, NC

1-10 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Rug & Home is seeking a Customer Service Associate to provide exceptional service at their Raleigh location. The role involves acting as a liaison between the company and customers, ensuring high levels of customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong organizational skills and a genuine desire to assist customers.

Responsibilities

• Manage incoming phone calls and ringing up in-store customers
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate and valid information using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer orders and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Process incoming product paperwork to ensure accurate inventory for customers and the stores

Requirements

• Proven experience as a Customer Service Associate or similar role
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Problem-solving attitude
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively
• Excellent knowledge of MS Office, databases and information systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance