NAEYC - Washington, DC
posted 3 days ago
About the position
The National Association for the Education of Young Children (NAEYC) is seeking an Administrative Fulfilment Specialist with a Customer Service background to join the Market Solutions and Customer Care team. This hybrid position focuses on the product creation in NAEYC's Association Management System (AMS), maintenance, and inventory across the departments, and supports internal audiences. The position plays a critical role to support the team's successful sales outcomes, exemplary customer experience, and operational excellence. NAEYC is a professional membership organization with 90+ employees across the US, that works to promote high-quality early learning for each and every child, birth through age 8, by connecting early childhood practice, policy, and research. NAEYC advances a diverse, dynamic early childhood profession and supports all who care for, educate, and work on behalf of young children.
Responsibilities
- Auditing inventory in AMS database for consistency, quality, and accuracy with support from product managers and the Finance team to ensure updates are made accordingly and on time
- Supporting departments as the inventory and online store administrator to respond to requests and questions
- Liaise with departments managing NAEYC systems (AMS, LMS, Event Registration, Donations, etc.), and with departments that create or maintain products in the NAEYC portfolio
- Creating, maintaining and inventorying the NAEYC portfolio of products (Ex. content/periodicals/books) within NAEYC systems
- Providing technical support when necessary for either the customer service or sales teams assisting customers in fulfilling orders or interacting with the NAEYC systems
- Supporting the sales team with collecting and analyzing market data
- Augmenting the Fulfillment Team in troubleshooting and fulfilling product delivery to customers should tasks require additional staff or technical support
- Preparing payment transaction data and settings within equipment used for on-site sales
- Attending and supporting on-site sales transactions or fulfillment when NAEYC hosts or participates in large events
- Developing and updating standard operating procedures; sharing knowledge, skill-building, and technology updates with NAEYC departments, primarily the product managers, customer support, and internal sales teams
Requirements
- Bachelor's degree or equivalent training through professional experience
- Minimum three years of experience with an association management system (AMS), and additional experience using platforms related to event registration, donor management, learning management, and accounting
- Prior member-driven; non-profit or association experience; preferred
- Strong organizational and time management skills with impeccable attention to detail to deliver quality work to meet established timelines
- Excellent communication skills: verbal, written, listening
- Proven multitasking skills; ability to prioritize effectively
- Positive and professional demeanor with ability to both collaborate and work independently
- Empathy and cultural sensitivity in interactions with diverse members and customers
- Ability to lift and carry items up to 40 lbs.
