Administrative Generalist Coordinator, IU Housing Operations and Assignments

$34,278 - $34,278/Yr

Indiana University - Bloomington, IN

Part-time - Mid Level

Bloomington, IN

10,001+ employees

Ambulatory Health Care Services

About the position

The Administrative Generalist Coordinator for IU Housing Operations and Assignments at Indiana University Bloomington plays a crucial role in providing comprehensive administrative support to the Housing Operations team. This position is responsible for delivering direct services to clients, particularly students and their families, who require assistance with complex housing-related issues. The coordinator will engage in various forms of communication, including in-person, telephone, online, and email interactions, ensuring that all inquiries are addressed promptly and effectively. In addition to customer service, the coordinator will assist in the hiring, onboarding, and training of part-time staff, ensuring that the office operates smoothly in their absence. The role involves front-line counseling and problem resolution in areas such as bill payment, assignment information, contract obligations, and student accounts. The coordinator will troubleshoot student issues and resolve complex matters that may involve multiple departments, ensuring that all administrative services are accurate and complete. The position also requires the creation of training tools and manuals for various software applications, as well as representing IU Housing Operations and Assignments at orientation and outreach events. The coordinator will utilize various IU systems, including the Student Information System (SIS) and Salesforce Lightning, to manage cases and provide services to students living on campus. Overall, this role is vital in maintaining the efficiency and effectiveness of the Housing Operations office, contributing to a positive student experience at Indiana University.

Responsibilities

• Provides direct in-person, telephone, online, and email services to clients, especially for students and families requiring complex services.
• Schedules, assists in hiring, onboarding, and training of hourly part-time staff, and manages office operations in their absence.
• Delivers front-line counseling, customer service, and holistic problem resolution regarding bill payment, assignment information, contract obligations, and student accounts.
• Troubleshoots student issues and resolves complex matters that may involve multiple departments.
• Verifies accuracy and completeness of IU Housing administrative services, including application and contracting processes, enrollment confirmation, and timely bill payments.
• Assists in the creation of training tools for various software and develops manuals or standard operating procedures.
• Represents IU Housing Operations and Assignments at orientation and outreach events both on and off campus.
• Interprets and utilizes online and historical information from IU Systems such as SIS, Salesforce Lightning, and housing management software.
• Manages cases, templates, and contacts in Salesforce Lightning CRM tool.
• Collaborates with external vendors and agencies to provide additional services to students living on campus.
• Evaluates office production, revises procedures, or devises new forms to improve workflow efficiency.
• Organizes office operations and procedures, including bookkeeping, preparation of payrolls, and flow of correspondence.
• Oversees the opening, sorting, and routing of incoming mail, and prepares outgoing mail.
• Monitors the use of office supplies and equipment, reordering items as required.
• Ensures that office procedures and policies are maintained and communicated effectively.
• Compiles, copies, sorts, and files records of office activities.

Requirements

• High school diploma or equivalent (such as HSED or GED).
• 2 years of relevant experience in an administrative role.
• Proficient communication skills.
• Effective interpersonal skills.
• Excellent organizational skills.
• Ability to maintain confidential information.
• Excellent judgment and decision-making skills.
• Ability to handle multiple priorities simultaneously.
• High degree of professionalism.

Nice-to-haves

• Demonstrates time management and priority setting skills.
• High commitment to quality.
• Flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• High degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates analytical skills.

Benefits

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)