Insearch Recruiting - Omaha, NE
posted 4 months ago
Our client is in search of multiple customer service driven Administrative Operations Coordinators to join their team. The ideal candidate is detail-oriented and comfortable working in high-volume and fast-moving environments with an operational and support-driven mindset. The role involves a variety of tasks including entering and maintaining customer data in multiple systems, dispatching, order entry, handling billing inquiries, providing sales support, managing contracts, overseeing inventory, and delivering exceptional customer service. This position is crucial for ensuring smooth operations and high levels of customer satisfaction within the organization. The Administrative Operations Coordinator will be responsible for reviewing incoming contracts for new sales orders to verify agreement specifications, including pricing, inventory demand, order entries, and freight rates. They will promptly respond to customer phone and email requests regarding price, availability, confirming shipment status, and updating customer information. Additionally, the coordinator will assist customers with orders, changes to orders, and inquiries regarding their bills. Handling customer inquiries, troubleshooting product failures, and identifying requests via pictures from customers' phones and emails are also key responsibilities. Furthermore, the coordinator will provide support and updates to department managers and lead staff on various transactions related to their day-to-day activities. Learning logistical and supply chain management of equipment and parts is an essential part of the role, ensuring that the coordinator is well-equipped to handle the demands of the position and contribute to the overall efficiency of the operations team.