About the position
At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, and about our communities. Here, you'll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm's size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you'll have fun while solving complex and interesting business challenges. The Administrative Operations Manager has the day-to-day responsibility for managing and developing the administrative operations team for their assigned office. They will provide training, create a strong coaching culture, enforce safety best practices, manage performance, and ensure exceptional client service. The Administrative Operations Manager will work with regional operations leaders to develop or standardize policies and procedures and initiate, champion, or implement initiatives to enhance overall effectiveness and efficiency of administrative and operations processes, resources, and tools. Locally the Administrative Operations Manager collaborates with local office leadership to launch and execute programs that align with office goals and objectives. Additional responsibilities include office services/facilities and leadership support including tracking key performance indicators and developing recommendations for improved client service, operational, and financial performance. Direct reports will include personnel tasked with administrative and office services/facilities support for the Dallas Office. This position demands a proactive approach to identifying opportunities for improvement and a commitment to driving positive change within the office environment. Individuals who thrive at Moss Adams exhibit the following success skills - Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.
Responsibilities
- Manage and oversee the hiring, development and performance of the Administrative Operations team (and office services/facilities team, where applicable)
- Champion local, regional, and firm initiatives and identify ways to enhance the efficiency and effectiveness of process, resources, and tools
- Partner closely with local and regional leadership to understand client and business goals
- Proactively communicate best practices with the team and administer policies and procedures, recommending new processes where appropriate
- Participate in the onboarding and training of new administrative personnel, answer questions and assign resources
- Work to continuously develop expertise in the administrative function (and office services/facilities, where applicable)
- Work with regional operations and finance teams to analyze activities, operating costs, and forecast data to evaluate and determine progress toward business trends, goals, and objectives
- Partner with other administrative operations teams to drive consensus, build support, and secure resources for projects and initiatives
- Oversee office services/facilities and related maintenance, services, and moves of assigned location(s), where applicable
- Manage full cycle local vendor relationships from request for proposal (RFP), contract negotiation, and enforcement of terms
- Other duties and special projects as assigned
Requirements
- Bachelor's degree or equivalent experience required; emphasis in business or a related field preferred
- Minimum of 5 years of related experience in a complex organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture; experience in public accounting or professional services environment preferred
- Strong executive presence and demonstrated leadership skills, good judgement, and ability to effectively interface with employees and leaders at all levels within the firm
- Ability to understand problems, think critically, and identify creative solutions
- Adaptable to a changing environment; champions change and influences others to change
- Self-directed professional with strong interpersonal skills
- Execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
- Strong verbal and written communication skills including the ability to articulate complex issues
- Ability to collaborate and work effectively across functions/departments/teams while building trusted relationships and positively influencing others
- Ability to handle sensitive situations and confidential information with discretion
- Ability to travel locally as needed, approximately 10-20%
Benefits
- Annual discretionary bonus eligibility
- Customized career paths
- Supportive culture
- Professional development opportunities
