Administrative Support Associate, Full Time - Lenox Square

Bloomingdale's • Atlanta, GA

373d • $43,680 - $76,440

About The Position

The Administrative Support Associate (ASC) at Bloomingdale's plays a crucial role in supporting the General Manager (GM) and enhancing the customer experience. This position involves executing store administrative functions and supporting HR initiatives, ensuring a seamless operation within the store. The ASC is responsible for providing exceptional customer service, managing schedules, and assisting with various administrative tasks to promote a positive work environment and customer satisfaction.

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience in administrative support or retail environment.
• Ability to effectively communicate and present information in one-on-one and small group situations.
• Strong planning and execution skills to manage workflow and achieve priorities.
• Flexibility to work a retail schedule, including days, evenings, weekends, and holidays.

Nice To Haves

• Experience in retail management or customer service roles.
• Familiarity with HR processes and recruitment strategies.

Responsibilities

• Serve as gatekeeper for GM schedule and point person for escalated customer/employee issues.
• Provide an exceptional customer experience by prioritizing both in-store and online customers.
• Service customers who visit the Executive Office / Store Manager office for assistance.
• Respond and address customer concerns quickly, whether in person, TUWYT, or NPS feedback.
• Participate in the production of the store daily communication newsletter.
• Produce GM required correspondence and floor present as needed to support the store.
• Assist with the development and update of executive schedules, travel planning, and expense report coordination for GM.
• Manage all conference calls, Skype meetings, and other meetings.
• Maintain awareness of all business plans and initiatives involving store participation.
• Develop and maintain all store reports, analyzing and improving them as necessary.
• Execute store compliance strategy and manage Cash Office functions.
• Assist store management in sourcing applicants and ensure payroll functions are maintained and processed.
• Assist in the Professional Development Review process and ensure completion of reviews and goal setting processes.
• Oversee candidate management process including recruiting and onboarding coordination.
• Plan and execute recognition activities and all-store communication meetings.
• Drive colleague participation in the Culture Pulse Survey and manage schedule edits for BSMs.

Benefits

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Fully Funded Education Benefits (100% tuition coverage including books and fees)
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees